Frequently Asked Questions
Please take a look at the sections below to find the answers you’re looking for. If you can’t find what you’re looking for or have additional questions, please don’t hesitate to contact us. We’re always here to help!
1. General questions
Is my payment information secure?
Our store is built on the Shopify platform. Payments are processed on Shopify's state of the art technology to keep your information safe. Your security is our #1 priority, so we take it a step further. We have partnered with McAfee Security to give every customer $100,000 identity theft protection when they purchase on our site. You can shop safely on our site knowing you are protected.
How do I track my order?
For tracked orders, once your order has shipped, you will receive a tracking number via email. You can use this number to track your order on our website or on the carrier's website.
Can I cancel or modify my order?
We try to process orders as quickly as possible, but if you need to modify or cancel your order, please contact our customer service team as soon as possible. We'll do our best to accommodate your request.
Do you have a physical store?
Currently, we do not have a physical store. However, we do offer a free shipping option on all orders so we'll cover the cost of getting it to you!
2. Shipping Questions
How long is shipping?
Our processing times are usually 1 day or 2 maximum, once your happy with your digital proof we can ship out.
After shipping any UK orders should arrive within 1-2 days. Any Europe orders should arrive within 1 week or 2 max.
We also recently partnered with a US provider so any US orders should also arrive within a few working days :)
Do you offer free shipping?
Yes, we offer free a shipping option on orders!
3. Product Questions
Can I see a proof being placing an order?
We require an order to be placed before creating a proof since it involves extensive effort from our artists. However you have the option to cancel after seeing your proof , with a small fee deducted for the artists time.
Can we combine photos?
Absolutely! Just checkout as normal with your purchase and send us all the images you would like in Etsy chat, along with details of how you want it to look!
What if I don't like my art?
No worries! We will continue revising your art until you are completely in love with it
Can I cancel my order?
Yes we do offer the option to cancel your order up until the point we ship your product.
4. Contact Questions
How can I contact customer service?
You can reach our customer service team by emailing support@loveyprints.com or by messaging our chat located at the bottom right of your screen.